Refund policy
Last updated: November 5, 2025
These Terms of Service ("Terms") govern your access to and use of the website, store, products, and services operated by Halieus ("we", "us", "our"). By visiting our site, making a purchase, or using any part of our services, you agree to be bound by these Terms, as well as our Privacy Policy and Refund and Return Policy. If you do not agree, please do not use our services.
General Conditions
We reserve the right to refuse service to anyone at any time for any reason. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the services without our express written permission.
Online Store
By using our services, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for a minor dependent to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
Accuracy of Information
We strive to ensure that all information on our site is accurate and up to date. However, errors in product descriptions, pricing, promotions, shipping charges, or availability may occur. We reserve the right to correct any errors and to update information at any time without prior notice.
If an error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund.
Product Availability and Pricing
All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for all products are subject to change without notice. Prices are listed in U.S. dollars. Shipping costs and applicable taxes are calculated at checkout.
Orders and Payment
By placing an order, you agree to provide current, complete, and accurate purchase information. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving product availability, pricing errors, or suspected fraud or unauthorized activity.
Payments are processed securely through Shopify Payments or other supported providers.
Shipping and Delivery
We aim to process and ship orders promptly. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
Risk of loss transfers to the customer upon delivery to the shipping carrier. However, we will make reasonable efforts to assist customers with lost, stolen, or damaged shipments.
Returns and Refunds
Returns, exchanges, and refunds are governed by our Refund and Return Policy. To be eligible for a return, items must be unused and in their original condition unless defective.
Customers must contact us within 14 days of receiving their order to initiate a return. Approved refunds will be issued to the original payment method unless otherwise stated.
Intellectual Property
All content on this site, including text, graphics, logos, images, and product designs, is the property of Halieus and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute our content or trademarks without prior written consent.
Third Party Services
Our store is hosted by Shopify Inc. We may use third party service providers for payment processing, shipping, analytics, and other business functions. We are not responsible for the content, policies, or practices of any third party services or websites.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Prohibited Uses
You may not use the site or its content for any of the following:
- Any unlawful purpose
- Soliciting others to perform unlawful acts
- Violating any laws or regulations
- Infringing upon our intellectual property rights or the rights of others
- Uploading or transmitting malicious code
- Collecting or tracking personal information of others
- Spamming, phishing, or engaging in fraudulent activity
- Interfering with or circumventing the security features of the service
We reserve the right to terminate or suspend your access to the services immediately, without notice, for any violation of these Terms.
Disclaimer of Warranties
All products and services are provided "as is" and "as available" without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.
Limitation of Liability
To the fullest extent permitted by law, Halieus and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the service or products.
In no case shall our total liability exceed the amount paid by you for the product giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Halieus and its affiliates from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Force Majeure
We are not liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, supply chain disruptions, labor disputes, or carrier interruptions.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Tennessee, United States.
Dispute Resolution
Any dispute arising out of or relating to these Terms or your use of the services shall be resolved through binding arbitration on an individual basis, rather than in court, except that you may bring claims in small claims court if eligible.
Entire Agreement
These Terms, together with our Privacy Policy and Refund and Return Policy, constitute the entire agreement between you and Halieus regarding your use of the services and supersede any prior agreements.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the services after any changes constitutes acceptance of those changes.
Questions? Contact us at halieus.company@gmail.com